📂
Rentex
  • Introduction
  • Support
  • GET STARTED
    • Requirements
    • What’s Included?
  • DOWNLOAD AND INSTALLATION
    • Download
    • Install Theme and Active
    • Plugins installation
    • One Click To Import Demo
  • CONTENT MANAGEMENT
    • Set up Menu
      • Mega menu
    • Set up Header
      • Header Sticky
    • Set up Footer
    • Set up Homepage
  • SETTINGs
    • Plugins
    • Elementor
      • Elementor Settings
      • Heading
      • Sub Heading
      • Listing Search
      • Listing Type Banner
      • Listing Services
      • Listing Posts
    • Create Newsletter
    • Create Contact Page
    • Template
    • Color Options
  • ULISTING PLUGIN
    • Ulisting Settings
      • Main Settings
      • Pages
      • Inventory Layout
        • Creating Layout
        • Layout Demo
      • Payment
        • PayPal Standard
        • Stripe
      • Agent & Agency
      • Rentex Settings
        • Google Map Style
    • Attributes
      • Add New, Edit, Update
      • Attribute Options
      • Use Attributes
      • Delete Attibutes
    • Listing Types
      • Using Attributes
      • Search Forms
      • Listing Order
      • Preview Item
      • Single Page
      • Inventory Layout
      • Submit Form
      • Listing Compare
    • Listings - Property
      • Adding, Editing Listings
      • Build Single Layout
      • Use the Yelp Nearby
      • Use the Walk Score
    • Contact an Agent
    • Wishlist
    • Image Map Pro Plugin
    • Pricing Plan
    • Submit listing
  • FAQS
    • How long time get Support
    • How To Submit Ticket
    • How to edit Agent/Agency profile
    • How to display the search box on the homepage
    • How to add/edit listing feature image
    • How to change the value "$" in the search form
  • RECOMMENDATION
    • Optimize WordPress
    • Translation
    • Changelog
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  1. FAQS

How long time get Support

Get the truly answer from the friendly and fast support system. We are here to solve all of your issues.

PreviousSubmit listingNextHow To Submit Ticket

Last updated 4 years ago

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1) Where to get support?

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting a ticket via :

Email support: help@wpopal.com or info@wpopal.com

Ticket support:

2) Support Policy

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7) . In some cases, the waiting time can be extended to 48 hours . Support requests sent during weekends or public holidays will be processed on next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team are available to provide the item support services for all of customer's issues.

Direct Support System provided by us through post a ticket. We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you to hire from WordPress developers.

We're following Envato Support Policy, please click for more information.

a) Before Submit a ticket.

To speed up your request ticket, please check the following information before you post a ticket.

  • Make sure you are running the latest version of Rentex theme and the latest version of WordPress.

  • Always check for update information.

  • Carefully read our documentation for the answer to your question.

  • In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.

  • Make sure you’ve cleared all your caches, browser and website.

b) Extending and renewing

For extend or renew an item’s support, you must have less than 6 months of the existing support period remaining and also the author must still be offering support for their item.

Please follow these steps to renew the support item:

  • Log in to your account.

  • Move over your username and click on "Downloads" from the drop-down menu.

  • The downloads section displays a list of all the items purchased using your account.

  • Click on "Renew support now" or "Extend now" next to the item you wish to renew the item support for and that’s it.

c) Can’t extend or renew

There are two reasons about this problem:

  • You have more than 6 months support remaining on your current support grantor.

  • The author has nominated to no longer support the item.

For more information, please click .

https://wpopal.ticksy.com/submit/
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