If you have any problems, you can submit your problem in ticket. We will check it and resolve it as soon as possible.
Step 1 : Go to this link : https://pavothemes.com/forums/ and then it will go to submit page.
Step 2 : Click to button " My Account" at the top of right corner page to create new account:
3. Step 3 : Insert purchase code:
4. Step 4 : Then verify Envato account and Submit Ticket". Then please wait and keep contact via ticket, when we check and fix it, we will contact you via ticket.