# How To Submit Ticket

If you have any problems, you can submit your problem in the ticket. We will check it and resolve it as soon as possible.‌

1. Step 1 : Go to this link : [https://themelexus.ticksy.com/](https://themelexus.ticksy.com/) and then it will go to submit page.
2. Step 2 : Click to button " **My Account**" at the top of the right corner page to create a new account:

![](https://3342508614-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhqB3BnwtwuWDSvzx2EFT%2Fuploads%2FmmqAOtN5ZzhyEhFJEOLK%2Fimage.png?alt=media\&token=f21fcfd0-8e1c-40c1-8df0-9b62ecd44beb)

Insert all your purchase information and issues to ticket

![](https://3342508614-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhqB3BnwtwuWDSvzx2EFT%2Fuploads%2Fv45ZoMlDqlXnCVnfyIhG%2Fimage.png?alt=media\&token=dace5ce3-0bfc-437f-aa65-d366252b4acf)



4\. Step 4 : Then verify Envato account and **Submit Ticket**". Then please wait and keep in contact via ticket, when we check and fix it, we will contact you via ticket.
