# How To Submit Ticket

If you have any problems, you can submit your problem in the ticket. We will check it and resolve it as soon as possible.‌

1. Step 1 : Go to this link : [https://themelexus.ticksy.com/](https://themelexus.ticksy.com/) and then it will go to submit page.
2. Step 2 : Click to button " **My Account**" at the top of the right corner page to create a new account:

![](https://358313849-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMZz7vbevYFtrnqsAo3YM%2Fuploads%2FxQbFTPYn6Uc5Ku1b4NoK%2Fimage.png?alt=media\&token=8b98a15b-dd46-4388-9c44-ff5f70e9be7c)

Insert all your purchase information and issues to ticket:

![](https://358313849-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMZz7vbevYFtrnqsAo3YM%2Fuploads%2FuBLRlaG1mrq1o1I5b8Iu%2Fimage.png?alt=media\&token=9a3a7897-8586-4f05-9b28-635bdddc3339)

4\. Step 4 : Then verify Envato account and **Submit Ticket**". Then please wait and keep in contact via ticket, when we check and fix it, we will contact you via ticket.
