# Getting support

Firstly, we would like to thank you for purchasing GG Multiple Payment Routing. We outline all kinds of good information and provide you with all the details you need to use the WordPress theme.

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting your problem via :

***Ticksy:*** <https://themelexus.ticksy.com/>

## Our support scope <a href="#our-support-scope" id="our-support-scope"></a>

Our support covers configuration, building site as demo, trouble using any features, and bug fixes. We don't provide support for customizations or 3rd party extension bugs.

## Our support time <a href="#our-support-time" id="our-support-time"></a>

We try our best to monitor the email around the clock, however, this is not always possible due to different time zones. We will try to reply to you as fast as we can.

Our working time is 8.00 AM - 5.00 PM, Monday to Friday (GMT+7). So if ask for help in the weekend, you may have to wait a little bit for support, and please be patient.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://wpdocs.gitbook.io/gg-multi-payment-routing-for-woocommerce/getting-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.