If you have any problems, you can submit your problem in the ticket. We will check it and resolve it as soon as possible.
Step 1 : Go to this link : https://themelexus.ticksy.com/ and then it will go to submit page.
Step 2 : Click to button " My Account" at the top of the right corner page to create a new account:
Insert all your purchase information and issues to ticket
4. Step 4 : Then verify Envato account and Submit Ticket". Then please wait and keep in contact via ticket, when we check and fix it, we will contact you via ticket.