How long time get Support

Get the truly answer from the friendly and fast support system. We are here to solve all of your issues.

1) Where to get support?

f you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submitting a ticket via :

Email support: [email protected].

Facebook fanpage : https://www.facebook.com/themelexusโ€‹

2) Support Policy

Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7) . In some cases, the waiting time can be extended to 48 hours . Support requests sent during weekends or public holidays will be processed on next Monday or the next working day.

Our Support System period is 6 months from the purchase date. During those 6 months, our support team are available to provide the item support services for all of customer's issues.

Direct Support System provided by us through post a ticket. We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you to hire from WordPress developers.

We're following Envato Support Policy, please click here for more information.

a) Before Submit a ticket.

To speed up your request ticket, please check the following information before you post a ticket.

  • Make sure you are running the latest version of Amihomestay theme and the latest version of WordPress.

  • Always check for update information

  • Carefully read our documentation for the answer to your question.

  • In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.

  • Make sure youโ€™ve cleared all your caches, browser and website.

b) Extending and renewing

For extend or renew an itemโ€™s support, you must have less than 6 months of the existing support period remaining and also the author must still be offering support for their item.

Please follow these steps to renew the support item:

  • Log in to your account

  • Move over your username and click on "Downloads" from the drop-down menu.

  • The downloads section displays a list of all the items purchased using your account.

  • Click on "Renew support now" or "Extend now" next to the item you wish to renew the item support for and thatโ€™s it.

For more information, please click here

c) Canโ€™t extend or renew

There are two reasons about this problem:

  • You have more than 6 months support remaining on your current support grantor

  • The author has nominated to no longer support the item.